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Information for staff, faculty, and students on how to receive support for Microsoft Outlook email or Apple's email, calendar, and conctacts apps.

This article explains how to manage Outlook’s Focused Inbox across Microsoft 365 apps: either turn it off to remove the Other tab or keep it and train messages to always go to Focused (or Other), with platform-specific steps. It also covers checking Junk vs Other, marking Not Junk, reviewing rules that might move messages, and notes limitations with shared mailboxes and rule-moved mail.