Using call delegation in Teams Calling
You can pick someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.
Adding a Delegate
Teams app on computer
- Click on the three horizontal dots next to your profile picture in the upper right corner of the screen, select Settings.
- With the General tab highlighted, scroll down to the Delegation section.
- Click on Manage delegates.
- By default, you will see the people that have made you a delegate. To add a delegate for yourself you need to click on Add delegate.
- Look up the person that you want to add as a delegate and click on their name.
- Determine what level of access you want your delegate to have. Make calls, Receive calls, or Change call and delegate settings.
- Under Calls, select Forward my Calls > My delegates to make sure your calls go to all your delegates.
Teams app on a smart phone
You cannot add delegates using the Teams app on a smart phone.
Teams phone
- Tap on your account icon in the upper right corner of the screen.
- Tap on Settings.
- Tap on Manage delegates.
- In the Add a delegate space look up the person you wish to add.
- Tap on the person's name.
- Determine what level of access you want your delegate to have. Make calls, Receive calls, or Change call and delegate settings.
- Under Calls, select Forward my Calls > My delegates to make sure your calls go to all your delegates.
For further information please refer to this Microsoft web resource: Microsoft Teams Calling Call Delegation
If you need further assistance, please contact the Bowdoin College Service Desk